24/7 outsourced customer support CX247

At CX247, we're more than a call center — we're your multilingual support partner for Latin America and beyond. With native-speaking agents in Spanish, English, and Portuguese, we help you connect authentically
with over 455 million Spanish and 211 million Portuguese speakers. From live chat to phone, email, and social media, our support feels local — wherever your customers are.

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Our Impact

Numbers that showcase our commitment to excellence

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Happy Clients

0

Tickets Resolved

0

Hours Available

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Satisfaction Rate

Step 1: Onboarding Call

We start with a personalized onboarding call to understand your business, your support needs, and your preferred communication channels. This is where we align on expectations, goals, and timelines.

Step 2: Account & Access Setup

We help you set up all necessary systems — whether it's Intercom, Freshdesk, or your preferred platform. Our team will guide you through access requirements, permissions, and best practices for configuration.

Step 3: Agent Briefing & Training

Your dedicated support agents are onboarded and trained based on your brand tone, processes, and FAQs. We ensure your agents are fully prepared to represent your brand from day one.

Step 4: Go Live

Once everything is in place, we go live — supporting your customers across email, live chat, phone, or social media, 24/7 or as per your chosen schedule.

Step 5: Performance Tracking & Reporting

Post-launch, we provide regular updates and performance reports to keep you informed and in control. We continuously optimize our service based on real-time feedback and KPIs.

Seamless Integrations

We work with the tools you already love and use

Intercom

Freshdesk

Zendesk

Slack

Teams

Performance Metrics

Real-time insights into our service quality

Average Response Time

< 30 seconds

First Call Resolution

87%

Customer Satisfaction Score

4.9/5.0

Agent Availability

24/7/365

Transparent Pricing

Choose the option that best fits your business needs. Our pricing is straightforward with no hidden fees.

Monthly Package

Starting from USD 1200 per month

Comprehensive customer support coverage for your business with dedicated agents available around the clock.

24/7 Customer Support
Dedicated Support Team
Multiple Communication Channels
Monthly Performance Reports

Hourly Rate

USD 8 per hour

Flexible pay-as-you-go support options for businesses with variable support needs.

Pay Only For What You Use
No Long-Term Commitments
Scale Up or Down Anytime
Detailed Hourly Reports

Ready to Transform Your Customer Experience?

Join hundreds of businesses that trust CX247 to deliver exceptional multilingual support. Our dedicated agents are ready to become an extension of your team, providing seamless customer service that builds loyalty and drives growth..

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phone

+595 982 727 307

email

contact@cx247.com